Managed Services | Sparrow Tech

What Does Managed IT Services Mean?

We Are Your IT Department

With our Managed IT Services, we take on the burden of maintaining and supporting the technology that is critical to your business operations. Sparrow Tech provides complete technology support services for small and medium sized businesses in the greater Denver Metro area.

Because we do this for a living, we’re able to keep up with the latest trends and changes in technology. As we grow our relationship with you, we’ll leverage our technical expertise to make improvements and offer recommendations that can improve your operational efficiency.

As your trusted IT partner, we have a vested interest in keeping all of your technology running optimally which in turn enables you to focus on your business. Check out our full list of managed services offerings below.

We'll Be Your Technology Wingman

Our Managed IT Service Offerings

Remote Support

For many issues, it is much faster to resolve them remotely than waiting for us to come in person. Within minutes, our screen sharing software lets us see what you're seeing and we can get right to work fixing your issue.

Cloud Services Management

Software and services stored in the cloud still face the same challenges as when they were stored in your office. We take care of managing the ins and outs and ensure they are configured and working properly.

Antivirus Management

We can deploy various cyber security solutions to improve your computer's security against spyware, malware, trojans and viruses. We'll deploy, configure, perform regular scanning, apply definition updates, and remediate infections.

Backup Management

We can help you leverage the latest backup products to backup your critical data on your servers, workstations, or in the cloud. We'll configure, monitor, perform test restorations, and help restore your data when you need it most.

Identity Management

When your staffing inevitably changes, we'll handle the creation, deletion, and ongoing management of your users technology accounts. This includes securing permissions and access across your various IT systems.

Patch Management

Software is constantly evolving to provide better experiences and security improvements. We'll configure automated deployments and monitoring for your workstations and servers to keep you up to date.

Workstation Management

We're fluent in Windows and Mac. Our remote monitoring agent reports back the health of your device and can alert us when something is amiss. This gives us a complete picture to speed up troubleshooting.

Server Management

24/ 7/ 365 maintenance and monitoring of your Windows Servers to ensure optimal functionality. We also have many automated actions that can resolve common problems before they become a bigger issue.

Email Management

Email remains the prominent communication method for the modern business. We will help ensure mail keeps flowing and keep you protected from spam, malware and junk mail.

Printer Management

Properly configured printers and scanners can go a long way to easing frustration and improving efficiency. We'll help keep these devices working.

Network Management

Your internal network is critical for your systems to communicate with each other and the internet. We can manage your router, firewall, switches, wireless access points, VPN access, and more.

Software Management

We'll gain a deep understanding of your line of business software. This will expedite everything from installing and configuring the software, to troubleshooting when it's not working properly.

IT Procurement

It is easy to get overwhelmed by the amount of available options when purchasing new technology. We offer assistance with purchasing all of your IT assets including hardware, software, licensing, and cloud services.

Vendor Management

Your time is valuable so stop spending it on the phone with vendor support. We assist with developing and maintaining vendor relationships and calling on them for assistance when necessary for your support requests.

IT Asset Management

We'll aid in the discovery, inventorying, tracking, and management of your technology during and throughout their lifecycle.

IT Consulting

Our expertise is at your disposal. Let us help in assessing your current technology strategies to ensure that they align with your business strategies.